Mace may exchange, refund or credit, new products that are unused and complete in original condition and packaging, for a period of 30 days from the original date of purchase shipment (invoice date), and shipping charges are not refundable. All returns are subject to Mace inspection, and failure to return products in the proper condition may result in a refusal of the return or may be subject to restocking fees. Visit our return center to get a return merchandise authorization number at https://mace.returnly.com/