Order Processing & Delivery Expectations
Order Processing & Delivery ExpectationsWe normally process and ship orders Monday through Friday and within two business days of receipt. Orders received after 2 PM EST weekdays or anytime during weekends and holidays, are entered to begin processing upon the next working business day. In the event that an item is temporarily out of stock or on backorder, a customer service representative will contact you.
Average Order Processing Time
Usually within 48 Hours for non-expedited orders
Average Transit Time for Delivery
Usually 3 to 5 business days after order processing for non-expedited orders. Our standard method of shipment is via FedEx ground transportation services. The map below is a general representation of transit times for FedEx Ground shipments to commercial destinations. Transit times may differ between shipments to commercial and residential destinations based on FedEx Home Delivery service.
Any order containing pepper spray or other related aerosol spray product is limited to ground transportation delivery service within the continental U.S. due to air transportation regulations requiring additional shipping charges and handling fees. Due to state specific restrictions, personal defense sprays will not be shipped to residents in NY, MA, DC, and other states may apply. Residents in NY, MA, DC may purchase Mace® pepper spray from a locally authorized reseller as per state requirements.
Tracking Your Shipment
If the estimated processing and transit time has elapsed and you have not received your order, please contact our customer service department.