Shipping Information

Order Processing And Delivery Expectation

Our customer service department is open from 8 am to 5 pm EST, Monday through Friday. We normally process and ship orders within two business days of receipt. Orders received after 2 pm, on holidays, or weekends are entered on the next business day. In the event that an item is temporarily out of stock or on backorder, a customer service representative will contact you.

NOTE: orders are processed and shipped only on business days. Delivery estimates do not include weekends.

Order Processing Time

Usually 48 Hours

Average Transit Time

3 to 5 business days after processing

NOTE: Your order will arrive based on the processing time plus the transit time. For example, if your processing time is 2 business days and transit time is 5 business days, you should expect delivery in 7 business days.

We ship via Fed Ex ground. The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. Transit times may differ between shipments to commercial and residential destinations. FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).

Shipping Restrictions:

We ship orders within the Continental United States with the exception of New York and Massachusetts due to state regulations. In New York, defense sprays must be purchased from a licensed gun dealer or pharmacist. In Massachusetts you must present a valid FID card to purchase a defense spray.

Tracking Your Shipment

At this time automated tracking numbers are not available through our website and your orders status will be shown as PROCESSING. If the estimated processing and transit time has elapsed and you have not received your package, please contact our customer service department at 1.800.255.2634.